What do we use your data for?
We process the personal data of our customers for different purposes. For example, we need your data to be able to invoice, perform customer administration, direct marketing, market research, improve our services, optimize the network and detect fraud. We use and retain your data as long as necessary for the purpose for which they were collected.
We will not pass your details on to commercial business partners.
What about the communication secret?
Our partners do not have access to the content of the communication conversation that is sent over our network. the partners can not view the content of e-mails, calls or SMS. This way you can rest assured that the content of your communication is only visible to you and the person you are texting with, emailing or calling.
Communication with the customer service can be included to measure and improve the quality of the services provided. These recordings can then also be used in any disputes and will be kept for 3 months.
How are your data protected?
We have implemented the necessary security measures to protect your data. These measures are complied with by our staff, but we demand the same measures from the partners we work with.
What are your rights?
As a customer you have rights, such as the right to access your data, the right to improve your data or to oppose receiving direct marketing.
We collect data for research in order to gain a better insight into our customers, so that we can tailor our services accordingly.
Where can you go with questions?
Met vragen of opmerkingen kan u steeds terecht bij onze dienst privacy op het mailadres:
Your questions will be treated in a confidential manner.